Buying Goods and Returns policy
In the event that you are not satisfied with any online purchase from DNA-Golf, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund.
In the event that any goods need to be returned you will be liable for the return postage unless the goods are deemed to be faulty.
The following goods may not be returned for refund.
- Packs of socks that have been split.
- Packs of gloves that have been split.
- Any socks, underwear or baselayers that have been worn.
- Any device where the Warranty has been registered or additional software has been downloaded
Please Note: We cannot accept returns for second hand, items ordered that are not stocked in store, or custom fitted clubs.
All goods come with a 12 month guarantee backed by the manufacturer, with the exception of Pre-owned, ex-demo or ex-display goods. Pre-owned, ex-demo or ex-display goods that become faulty during use are unable to be returned outside the standard 30-day return policy. Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a “bought as seen” basis.
For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace, offer a like for like replacement, issue a voucher, or they may return the faulty item if they feel there has been no manufacturing fault.
Returning Goods that came with a Free Gift
Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.
Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.
The Pro-Shop at Halifax West End GC